Shipping, Returns & Refunds Policy 

Last Updated: November 10th 2025



Shipping All orders are fulfilled from our U.S.-based fulfillment center. 

Fulfillment & Transit Times 

  • Fulfillment lead time: 1–2 business days (maximum 5 business days under exceptional circumstances such as high order volume, staff shortages, technical issues, or supply-chain delays). 
  • We ship domestically within the United States only. 
  • Small packages ship via USPS (First Class Mail / Ground Advantage, Priority Mail, or Priority Mail Express). 
  • Medium/large packages ship via UPS (Ground, 2nd Day Air, or Next Day Air), based on the shipping option selected at checkout. 
  • The fulfillment cut-off is 11am MST for all orders with less than 20 units.  

Estimated Total Delivery Times (Fulfillment + Carrier Transit) 
USPS First Class Mail (or USPS Ground Advantage): 3–7 business days 

  • USPS Priority Mail: 2–5 business days 
  • USPS Priority Mail Express: 2–5 business days (overnight in many areas) 
  • UPS Ground: 2–7 business days 
  • UPS 2nd Day Air: 3–4 business days 
  • UPS Next Day Air: 2–3 business days 

These are estimates provided by the carriers and are not guaranteed. Actual delivery can vary due to weather, holidays, carrier volume, or other logistical factors. 

Tracking information is automatically emailed to you once the shipping label is created and the package ships. All packaging is plain and professional with no product identifiers on the outside. 

Returns, Refunds, Credits & Order Issues 
Once an order ships from the fulfillment center, we do not issue refunds. Instead, we may offer a free reshipment or a store credit (applied to future orders) only for the following specific quality or delivery issues: 

  • Incorrect SKUs/labels shipped 
  • Expired inventory shipped 
  • Container “seal or cap” is broken, damaged, or open 
  • Order not delivered to you or tracking number did not update (within 10 business days from the order/shipment date for domestic U.S. orders) 

To request a free reship or store credit: 

  1. Email info@agapecompounds.com within 30 consecutive days from the date you received the order. 
  1. Include: 
  • Your order number 
  • Clear photos of the issue (wrong SKUs/labels, expiration date/lot number on the flag tag, broken seal, or tracking screenshot) 
  • Description of the problem 

Upon review, we will coordinate with our fulfillment partner and notify you of the resolution (reship at no cost to you or store credit for the full order amount: product + fulfillment + shipping + processing fees). You do not need to return the original order in these cases. 

All other situations (change of mind, customer dissatisfaction with performance, unopened product you no longer want, etc.) are your full financial and logistical responsibility. Any guarantees you choose to offer your customers beyond the issues listed above must be covered by you. 

Returns for non-quality issues 
If you request a return for any other reason and the items arrive at the fulfillment center unopened, unused, and in reusable condition, we may issue a store credit for the wholesale product cost only. Fulfillment fees, processing fees, and original shipping costs are non-refundable. Opened, used, damaged, or tampered items are not eligible for credit. 

Package Protection (Optional – Recommended) 
We strongly recommend adding our optional Package Protection at checkout to cover loss, theft, or damage in transit (see separate Package Protection Policy below). 

Important Note 
Please fully disclose the estimated fulfillment + transit times to your customers at checkout. This helps set realistic expectations and reduces unnecessary support requests. 

For more information about Route, visit route.com/protect.